Frequently Asked Questions
Immunizations
What vaccinations will my dog need?
Safety is our first priority. We want all of our furry guests to be protected and healthy throughout their stay with us. Proof of all immunizations must be provided before we approve your stay. All guests must be current on the following immunizations:
- Bordetella (Kennel cough)
- Parvovirus – Canine parvovirus (CPV) is a highly contagious viral disease of dogs that commonly causes acute gastrointestinal illness in puppies
- Distemper – The canine distemper vaccine is included in a combination vaccine (sometimes abbreviated DAPP, DA2PP, or similarly)
- Rabies
Does the Bordetella vaccine prevent my dog from getting a cough?
Even in the cleanest environments, dogs can contract other types of illnesses that cause coughing. This can happen simply from nose to nose contact with other dogs. Dog boarding/day care facilities are similar to human daycare facilities. Even though children are immunized, they may become ill from contact with others. It is no different for dogs. At YPB, we pride ourselves on having an extremely clean environment and we require all dogs have up to date vaccinations. Though we have these precautions in place, dogs can still get canine cough even if they are vaccinated. The Bordetella vaccine is similar to a human flu shot, it HELPS protect your dog from the virus. Just like the human flu, there are several strains of the Bordetella virus. If your dog develops a cough, it is best to contact your vet immediately.
Cancellation & Date Change Policy
What is your cancellation policy?
Upon booking online, we collect your full booking amount by secure electronic payment. The paid amount for your booking is 75% refundable if cancelled 7 or more days in advance or 50% refundable if cancelled 5 days in advance. Otherwise the paid amount is non-refundable. If your booking is cancelled within the cancellation window, the remaining amount will be refunded to your payment method. Please try not to cancel within 24 hours of your reservation. If you have an emergency less than 5 days in advance and need to cancel your booking, please contact us at (406) 579 – 3409.
What if I need to change the dates of my booking or decide to pick up before my check out date?
Upon booking, we collect your full booking amount by secure electronic payment. If you decide to pick your dog(s) up earlier than the original check out date, no refund will be issued. If you need to adjust booking dates ahead of time, please email us or contact us at (406) 579 – 3409.
What to bring
Should I bring anything for my dog?
You are welcome to bring anything that your dog needs to be comfortable. Otherwise, we will provide everything your dog needs to be comfortable while they are with us.
Bedding: If you would like to bring bedding for your dog it is important to know that dogs often destroy bedding when in a new environment. We have cozy beds that we provide as an add-on if you choose not to bring bedding.
Toys: Your furry friend is welcome to bring any toys that make them feel at home. Their toys will be kept in their individual kennels and not allowed in play spaces.
Bowls: We provide bowls for your dog(s), so no need to bring them! If you have a slow feeder bowl you would like us to use, you are welcome to bring those.
Treats: We do not accept any rawhide or “safe” rawhide chews as they are a choking hazard. We do not accept raw bones. All bones must be cooked. All other treats are acceptable.
Food
Should I bring my own food?
If your dog is on a special diet or has a sensitive stomach, it is a good idea to provide us with the food they are used to. **PLEASE NOTE: WE DO NOT ACCEPT RAW FOOD, unless it is freeze dried. All food should be in baggies, portioned out per day, or a small container marked with your dog’s name and enough food for their stay. Suddenly switching food can cause a dog to have an upset stomach. However, we do provide Nutri Source™ dog food at an additional charge if you choose not to bring your own food. If you have more than one dog staying in the same accommodation and they need to be separated for feeding, select “feed separate” when booking.
Medications
What should I bring if my dog is on special medication?
We have no problem administering medication, however all medications need to be in the original container with the prescription label. Directions need to be clearly communicated in order to ensure your dog is getting what they need. There a fee for administering medication that can be selected at checkout when booking online. Please note: we do not accept diabetic dogs and recommend boarding with a veterinarian if you dog is diabetic.
Late Pick Up
What happens if I can’t pick up my dog during pick up hours after an overnight stay?
Unless prior arrangements have been made, or there are extenuating circumstances and you do not pick up your dog by close of business; you will be unable to pick up your dog until the following day (excluding Sunday) and will be charged for boarding accommodation rate.
Pick up and drop off are by appointment only. If you are unable to pick up at the same time you dropped off additional fees will apply.
